Refund policy

Thank you for shopping at SIALBRO. We take immense pride in crafting high-quality historical headwear and military apparel replicas.

Because many of our items are individually handcrafted and made-to-order, please read our return and refund policy carefully before placing your order.

1. Returns & Exchanges

  • Eligibility: We accept returns or exchanges within 14 days of package delivery. To be eligible, the item must be unworn, unused, in its original condition, and with all original packaging intact.

  • Custom & Handcrafted Items: Items made to custom measurements or modified specifically at the customer’s request are final sale and cannot be returned unless there is a manufacturing defect or damage upon arrival.

  • Return Shipping Costs: Customers are responsible for paying their own return shipping costs to our facility unless the return is due to our error (e.g., wrong item or defective product). Shipping costs are non-refundable.

2. Sizing Issues

Because sizing for historical military headwear and caps can be precise:

  • Please double-check your head circumference (in CM) using our sizing guide before placing an order.

  • If you receive an item that does not fit due to selecting the wrong size, we are happy to offer an exchange for the correct size. However, the buyer will be responsible for the shipping costs associated with sending the original item back and dispatching the new size.

3. Remote Area Delivery Charges 

  • Express courier services (DHL, FedEx, UPS) charge extra fees for deliveries to addresses classified as Remote Areas or Out-of-Delivery Zones.

  • If your delivery address falls under a remote area as designated by the shipping carrier, an additional Remote Area Surcharge may apply.

  • In such cases, our team will contact you via email prior to dispatching your order to inform you of any additional shipping fee required by the courier.

4. International Shipping & Import Duties

  • All items are handcrafted and dispatched directly from our workshop facility in Pakistan via express international couriers (DHL / FedEx / UPS).

  • Import duties, taxes, or custom fees (if applicable by your local government/customs) are the responsibility of the buyer and are non-refundable in case of a return.

5. Damages and Issues (Defects)

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item:

  1. Contact us immediately at needian6@gmail.com within 48 hours of delivery.

  2. Include clear photographs showing the damage or issue along with your order number.

  3. Once verified, we will arrange a replacement or issue a full refund at no extra cost to you.

6. Refunds

  • Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Shopify Payments / Credit Card) within 5–10 business days.

 How to Initiate a Return

To start a return or exchange, please contact us at nahmed@sialbro.ca with your Order Number and reason for return. Returns sent without prior approval will not be accepted.